Frequently Asked Questions
RESIDENTIAL CONCRETE — QUOTES, PROCESS & SCHEDULING
How do I get a quote for residential concrete in Tweed Heads?
Send your suburb, photos and rough sizes (m², thickness). We’ll reply same day with a ballpark and book a free on-site measure within 24–48 hrs.
What’s your typical residential concreting process?
Measure & design → Final spec & quote → Deposit → Site prep & excavation → Formwork & steel → Pour → Finish → Cure & handover with care notes.
How far out are you booking?
Usually 1–3 weeks from approval, depending on weather, access and finish type. We batch pours to keep timelines tight and costs sharp.
Who handles council or approvals for residential work?
If approvals are needed (rare for like-for-like replacements), we’ll advise, help with paperwork, and schedule works to suit your approval window.
Do you manage tight access and tricky sites?
Yes—compact gear, hand tools and staged pours. We plan machinery paths, spoil removal and parking so neighbours aren’t bothered.
What site prep do you include?
Excavation, base, formwork, reinforcement, mesh chairs, edge boards, and spoil removal. We confirm levels and drainage fall before we pour.
How do you communicate during the job?
You’ll get a pre-start text, daily updates, pour ETA, and a tidy handover with care/curing instructions and warranty info.
What payment schedule do you use?
Typically deposit on acceptance, progress at steel/box-up or pour day, and balance on completion. All itemised and GST-inclusive.
When can you start after I approve the quote?
We lock a pour window as soon as the deposit clears and materials are booked—often the next week if weather cooperates.
DRIVEWAYS — DESIGN, POUR & HANDOVER
How do you size a new concrete driveway?
We assess traffic (cars/utes), soil, drainage and access. Standard slabs are specified by thickness/reo; heavy use areas may need thicker sections.
What driveway finishes do you offer?
Plain/coloured, exposed aggregate, spray/fleck, and stamped concrete with saw-cut joints for a clean look and crack control.
What’s the driveway timeline?
Typical 50–80 m² driveway: 1 day prep, 1 day pour/finish, then cure. Allow 2–4 days total plus traffic restrictions during curing.
Do you replace old driveways?
Yes—demo & disposal, re-grade, new base, and pour. We’ll align new levels with garage threshold and street crossover.
How do you handle drainage on driveways?
Set correct falls, add strip drains or pits where needed, and keep water away from garages and neighbours. We confirm outlet points.
When can I drive on my new slab?
Walk after ~24 hrs, drive in 5–7 days, and avoid heavy trucks for 14–28 days, depending on mix, weather and thickness.
Can you cut driveway joints neatly?
Yes—saw cuts or tooled joints per plan to manage shrinkage and keep the finish crisp.
Do you seal driveways?
Recommended for coloured/exposed finishes. We’ll clean, dry and seal after initial cure, then provide a re-seal schedule.
Can you widen or realign my driveway?
Sure—we can widen, add wings, or re-grade to improve turning radius, subject to council crossover rules where applicable.
COMMERCIAL / RETAIL CONCRETE — PROGRAM & COMPLIANCE
How do you stage commercial pours to minimise downtime?
We program night or early-arvo pours, zone off areas, and work around tenants/tradies so you can trade while we build.
What documentation do you provide?
SWMS, insurances, MSDS for sealers, delivery dockets, steel bar chairs compliance, and as-built notes/photos on request.
Do you meet commercial specs and tolerances?
Yes—engineer specs, slab thickness checks, level/flatness to plan, and test results where specified.
Can you work inside trading centres or retail strips?
We coordinate access windows, noise limits, loading zones and waste with centre management and stick to the program.
How do you handle access and pedestrian safety?
Fencing, signage, spotters, temporary ramps and safe egress maintained at all times.
Do you pour loading zones and heavy-duty slabs?
Yes—heavier slab-on-grade, dowels, higher MPa mixes and more reinforcement per engineering for forklifts or delivery trucks.
What’s your lead time for commercial jobs?
We can mobilise quickly once the program and approvals are locked—often within 1–3 weeks depending on scope.
Do you repair commercial concrete?
Yes—trip hazards, spalls, cracks, grinding and resurfacing with minimal disruption to customers.
How do you communicate progress to stakeholders?
Site contact + weekly summary, milestone photos, and updated dates if weather shifts anything.
GARAGES & PARKING LOTS — SLABS, JOINTS & MARKING
What’s included in a garage slab package?
Excavation, vapour barrier if specified, reo mesh, thickened edges, pour/finish, saw-cuts and tidy-up. Epoxy/resurfacing optional.
Can you pour parking lots and drive lanes?
Yes—bays, kerbs, crossfalls, wheel stops, and line marking (direct or via partner). We phase areas to keep access open.
How do you control cracking?
Correct sub-base, reinforcement, joint layout, and prompt cutting/finishing. We brief you on expected hairline shrinkage vs defects.
Do you offer epoxy or resurfacing for garages?
Yep—epoxy, flake, polyurea and grind & seal options to boost durability and looks.
How do you manage oil or contamination before resurfacing?
Degrease, grind, moisture test, and use a compatible primer so coatings bond properly.
What’s the parking lot timeline?
Scope-dependent; small lots in 2–4 days plus cure. We stage half-and-half so tenants can still park.
Do you integrate trench or pit drains?
We set levels to fall to strip drains/pits, connect to lawful point, and mesh around penetrations cleanly.
Can you thicken edges for hoists/sheds?
Yes—thickened beam edges and extra reo where loads are concentrated, per engineering.
Do you provide line marking and wheel stops?
We can supply line marking, wheel stops and bollards as part of the handover.
POOL DECKS — SURFACE, SLIP & REPAIRS
What concrete pool deck options do you offer?
Exposed aggregate, stamped concrete, non-slip textures and cool-tone colours that suit coastal Tweed Heads.
How do you keep pool surrounds non-slip?
Right texture, sealer choice and fall away from the waterline. We can add anti-slip media to sealers if needed.
Can you make concrete look like timber around the pool?
Yes—stamped wood-plank patterns or saw-cut tiles for a luxe, low-maintenance look.
Do you repair old pool surrounds?
We assess cracks, drummy spots and levels; options include remove & replace, grind & resurface, or overlay if suitable.
What about drainage near the pool?
We set subtle falls, install strip drains, and keep water away from coping and neighbours.
How do you handle glass fencing posts or footings?
We core, set sleeves or plates as needed and coordinate with the fencing crew for a clean finish.
What’s the pool deck timeline?
Small areas: 1–3 days plus cure. Larger wraps: 3–5 days staged. We sequence around other trades.
Do you seal pool surrounds?
Yes—UV-stable sealers suited to wet areas. We’ll explain maintenance and re-seal timing.
Can you integrate seating edges and steps?
Absolutely—bench seats, bullnoses, step treads and accent saw-cuts for safety and style.
FINISHING OPTIONS
(STAMPED, EXPOSED, COLOURED) — SELECTION & CARE
How do I choose between exposed, coloured and stamped concrete?
We match finish to style, budget, slip resistance and maintenance. We bring samples at the measure for quick decisions.
What colours and aggregates are available?
A wide range—charcoals, terracottas, coastals and local aggregates for exposed mix. We’ll shortlist a few combos.
How durable is stamped concrete?
Very—when properly reinforced, jointed and sealed. We’ll give you a re-seal plan to keep it looking mint.
Will exposed aggregate be too rough?
We can light, medium or heavy expose and seal to balance grip and comfort underfoot.
Do colours fade?
Quality oxides and UV-stable sealers hold up well. Plan to clean and re-seal periodically.
Can you mimic pavers without the weeds?
Yes—stamped or saw-cut patterns deliver the paver look without movement or weeds in the joints.
What’s the upkeep on decorative concrete?
Sweep, gentle wash, avoid harsh acids, and re-seal on schedule. We’ll leave a simple care sheet.
Can you fix patchy or blotchy finishes?
Often—wash, re-seal, tint, or micro-topping depending on the cause and age of the slab.
Do you do custom borders or feature bands?
Yes—contrasting bands, borders, stair nosings and saw-cut designs that lift street appeal.
CLEANING & GENERAL MAINTENANCE — CARE, SEALING & REPAIRS
How should I clean my concrete driveway?
Broom, hose, and a mild detergent for stains. Avoid acid unless we specify a dilution; it can etch and mark.
How often should I re-seal?
Typically every 2–4 years for decorative work (exposed/stamped/coloured); sooner in high-traffic or full sun areas.
Do you offer maintenance packages?
Yes—wash, degrease, minor crack repair, re-seal and joint check. Perfect to keep your concrete looking fresh.
Can you remove oil stains?
We pre-treat with degreaser, hot wash if needed, and manage expectations—old stains may ghost but usually lighten a lot.
What about efflorescence (white haze)?
We identify cause (moisture/salts), then use the least aggressive method to clean, followed by sealing to reduce recurrence.
Do hairline cracks mean the slab failed?
Not usually. Hairline shrinkage is normal. We monitor, seal and keep water out. Structural cracks get a repair plan.
Can you repair trip hazards?
Yes—grind, lift/pack, or remove & replace to restore safe levels.
Will sealing make the surface slippery?
We choose sealers and add anti-slip where needed, especially on driveways and pool surrounds.
Do you service concrete you didn’t install?
We’re happy to clean, repair or re-seal existing concrete after a quick site assessment.
OPERATIONS & CUSTOMER EXPERIENCE
(COMMUNICATION, SAFETY & WARRANTY)
How do you keep neighbours happy during works?
Clear letterbox notice, neat site, respectful hours, and fast clean-up. We manage parking and truck movements.
What happens if rain hits on pour day?
We move the pour to the next available window to protect quality, then shuffle the program to keep you on track.
How do you manage dust and slurry?
Wet-cutting, containment, bunding and vacuum where needed. We won’t let slurry into stormwater.
Who’s on site and who do I talk to?
A dedicated site lead runs your job. You’ll have their mobile and daily updates.
What warranties do you provide?
Workmanship warranty plus manufacturer warranties on materials. You’ll get care notes to protect coverage.
Do you tidy and remove waste at the end?
Yes—formwork out, spoil gone, site raked and hosed. We walk you through the result before sign-off.
Can you coordinate with other tradies?
Happily—we line up sparkies, plumbers, fencers or pool builders so your project flows.
What payment methods do you accept?
Bank transfer preferred; card options available on request. All invoices are GST-inclusive and itemised.
How do I book?
Call 075621401 or request a quote online. Text photos + suburb + rough sizes for a quick ballpark and 48-hour measure slot.